Legal

Privacy Policy

Last updated: 2 November 2026

This policy explains what personal information MRU Digitals (“we”, “us”) collects through www.mrudigitals.com, why we collect it, who processes it on our behalf, and the choices you have. If you have any questions, email us at hello@mrudigitals.com.

1. Information you give us

When you send a project enquiry or book a consultation, we collect:

• your name, email address, phone / WhatsApp number and company name;
• the services you are interested in, your budget range and your message;
• your agreement to be contacted about your request by email and WhatsApp, which you give by submitting the form.

When you book a paid consultation, we also collect:

• the date and time you booked (through our scheduling provider, Cal.com);
• payment details needed to confirm your booking: the payment ID, amount, currency and status. Payments are processed by Razorpay; we never receive or store your card, UPI or bank login details.

When you buy a digital product from our store, we collect:

• your name, email address and WhatsApp number (we send your purchase there and contact you about your order);
• the order and payment details: the product, order and payment IDs, amount, currency and status, and when your download link was sent and used.

If you log in to the store to see your purchases, we keep your email address, WhatsApp number and login times in your store account (provided by Supabase). We email you a one-time code to log in; there is no password. Your purchases are shown by matching the email address you used at checkout.

2. Information collected automatically

• Spam and abuse protection. To stop automated and repeated submissions, we store one-way, keyed hashes of your IP address, email address and phone number together with submission counts. These hashes cannot be turned back into the original values and are used only to apply submission limits.
• Bot check. Our forms use Cloudflare Turnstile, which processes technical information about your browser and device to confirm that a real person is submitting the form.
• Analytics (only with your consent). If you click “Accept” in our cookie banner, we use Google Analytics 4 to understand how visitors use the site, such as pages viewed, approximate location, device type and how you arrived. Google Analytics sets the cookies _ga and _ga_*. If you decline, Google Analytics is not loaded and these cookies are not set. We never send your name, email, phone number or message to Google Analytics.
• Your cookie choice. We remember whether you accepted or declined analytics in your browser’s local storage, so we don’t ask again on every visit.

3. How we use your information

• to reply to your enquiry and discuss your project;
• to schedule your consultation, take payment for it and process any refund;
• to take payment for a digital product, email you its download link, help if it doesn’t arrive and process any refund;
• to log you in to your store account and show your purchases;
• to verify your email address and your WhatsApp number;
• to send you confirmation and follow-up messages about your enquiry by email and WhatsApp;
• to protect the website and our forms from spam, fraud and abuse;
• with your consent, to measure and improve the website using analytics.

We do not sell your personal information and we do not use it for third-party advertising.

4. Legal basis

Where data protection laws require a legal basis, we rely on: the steps you ask us to take before entering into a contract (responding to your enquiry); your consent (analytics cookies and WhatsApp messages, which you can withdraw at any time); and our legitimate interest in keeping the website secure and free of spam.

5. Service providers

We use trusted providers who process data on our behalf, only to run the services described above:

• Vercel: website hosting;
• Supabase: secure database and server functions that store and process enquiries;
• Cloudflare (Turnstile): bot protection for our forms;
• Cal.com: consultation scheduling and calendar invitations (with Google Calendar and Google Meet);
• Razorpay: secure payment processing for paid consultations and digital products;
• Resend: sending verification, notification and download emails;
• Meta (WhatsApp Business Platform): sending WhatsApp messages about your enquiry or order, including purchased guides;
• Google (Google Analytics 4): website analytics, only if you accepted analytics cookies.

These providers may process data in countries other than your own. Where this happens, we rely on the safeguards those providers offer for international transfers.

6. How long we keep information

• Enquiry details are kept for up to 24 months after our last contact with you, unless you become a client, in which case we keep them for as long as needed for the project and our legal and accounting obligations.
• Digital product orders are kept for as long as needed for our legal, tax and accounting obligations.
• Spam-protection records (hashed values and counts) are kept only for a limited period and then deleted.
• Analytics data is kept in Google Analytics for up to 14 months.

You can ask us to delete your information sooner at any time (see section 8).

7. Security

Enquiries are sent over encrypted connections (HTTPS) and stored in a database that is not publicly accessible. Access is limited to the systems that need it to process your enquiry.

8. Your rights and choices

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct information that is inaccurate;
• ask us to delete your information;
• object to or restrict certain processing;
• withdraw your consent at any time, without affecting processing that already took place.

To use any of these rights, email hello@mrudigitals.com. You can change your analytics choice at any time using “Cookie settings” at the bottom of our homepage, and stop WhatsApp messages by replying to us or emailing us. If you are not satisfied with our response, you may contact the data protection authority in your country.

9. Children

Our services are intended for businesses. The website is not directed at children, and we do not knowingly collect their data.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.

11. Contact

MRU Digitals
Email: hello@mrudigitals.com
Phone / WhatsApp: +91 93423 25513